PREMISES
The company Elisabet Srl (tax code and VAT number IT02208680443), with registered office in Viale I Maggio, 35 – 63813 Monte Urano (FM) – Italy, registered in the Company Register at the Chamber of Commerce of the Marche region under no. FM 198872, markets and distributes in Italy, Europe and beyond through the website www.walkey.it (hereinafter “site”) its own-brand Walkey footwear (hereinafter “products”).

These general conditions of sale (hereinafter " general conditions ") govern the purchase of products , carried out remotely via electronic means via the site by natural persons who, in relation to the purchase of products, act for purposes other than any entrepreneurial, commercial, professional or artisanal activity they may carry out (hereinafter " customer-consumer/s ") and are governed by the Italian law on distance selling (Consumer Code).

For other individuals wishing to purchase products for their business or professional activities, the general conditions specifically prepared for them by Elisabet pursuant to the Italian Civil Code (Articles 1470 et seq. of the Civil Code) apply, which exclude most of the clauses provided for the consumer customer.

The provisions of these general conditions that refer to consumers will apply exclusively to them. Specifically, all the provisions set forth in Articles 49 et seq. of the Consumer Code will apply to them, in addition to the protections mandatory provided for by the same Code or other applicable laws.

All purchases are reserved for users of the site, consumers or non-consumers, over the age of 18, with full capacity to enter into a sales contract and who intend to avail of the product sales services.

The customer-consumer is required to inform themselves and read these general conditions before completing the purchase on the site. This information, in fact, is to be considered as having been read, understood, and accepted in full by the customer-consumer at the time of making a purchase proposal.

The customer-consumer must therefore comply with these general conditions and consider Elisabet exempt from any conditions other than those in force that have not been previously agreed upon in writing.

01-PRODUCTS
The products available for online purchase on the site are children's and teenagers' footwear, if currently available.

Elisabet reserves the right to change the limits on the quantities and/or types of products that can be purchased on the site at any time.

The publication of products on the site constitutes an invitation to site users to submit a purchase proposal according to the procedure described below, but does not constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code. Elisabet reserves the sole discretion to decide whether or not to accept the purchase proposal submitted by the customer-consumer.

The customer-consumer will be promptly informed if his order cannot be fulfilled for any reason.

The graphic representation of the products (images, technical data, and descriptions) is provided for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from those shown on the video due to obvious reasons related to the screen's color settings (e.g., the color tone of a leather).

02-LIMITATION ON THE SALE OF PRODUCTS
The products are sold by Elisabet as the owner of the brand.

Commercial agreements may prevent Elisabet from selling certain products from certain brands in some territories. Therefore, despite the order being placed, Elisabet may be forced not to process the sale.

If it is impossible to process your order, Elisabet will refund the amount paid using the same payment method used for the purchase (please refer to the provisions regarding price refunds in the event of exercising the right of withdrawal).

03-ERRORS AND INACCURACIES
Elisabet aims to provide constantly updated information on the site.

However, we cannot guarantee that the site is completely error-free. The site may contain typos, errors, inaccuracies, or omissions, some of which may relate to product pricing and availability or the product information sheet.

Elisabet reserves the right to correct errors, inaccuracies, or omissions, even after an order has been submitted, and also reserves the right to change or update information at any time without prior notice.

04-PRICES
Product prices on the site are expressed in euros (€). Shipping costs are excluded, unless otherwise specified during checkout.

Elisabet constantly verifies that all prices listed on the site are accurate, but cannot guarantee the absence of errors. If an error is discovered in the price of a product, Elisabet will give the customer the option to reconfirm the purchase of the products at the correct price or cancel it.

05-PROMOTIONS
Elisabet reserves the right to implement special sales conditions or promotions for the products on its website. The conditions applied to promotions will be regulated from time to time through specific communications to its customers. Unless otherwise specified, these general conditions will apply.

06-REGISTRATION
A purchase on the site can be made as a "guest" or by creating an account after registration. In both cases, you will be asked to provide the information strictly necessary for the purchase and delivery of the product. The site registration procedure requires completing an electronic form, which must be filled in with the customer's personal information and email address. This data will be processed in accordance with current privacy legislation. After registration, the customer will have a personal account that can be accessed using a strictly confidential username and password. It is the customer's responsibility not to disclose their password to third parties for any reason.

The consumer customer will be held responsible for any actions or behaviors that are irregular or in violation of applicable laws or these general conditions, committed by anyone using the personal account on their behalf. The consumer customer is required to promptly report to Elisabet any theft, loss, or misuse of the password, as well as any improper use of the account or password by third parties of which they become aware.

07-PURCHASE METHODS
To purchase products, the customer/consumer must complete and submit the electronic purchase order form to Elisabet, following the instructions on the website. The customer/consumer must add the product to the appropriate "cart" and, after reviewing and accepting any applicable shipping costs, the general terms and conditions, and the privacy policy, must select the desired payment method and choose the "place order" option. From that moment on, the purchase offer cannot be modified.

The purchase order thus sent will be archived in the database used by Elisabet for the period of time necessary to process the orders and will be retained for the period of time necessary to protect Elisabet's rights in the event of disputes received from the customer-consumer and, in any case, to fulfill legal obligations.

The consumer customer will automatically receive written confirmation, with a summary, via email that the order has been processed. This email does not constitute acceptance of the consumer customer's offer.

08-PURCHASE CONFIRMATION
By confirming the order, the customer-consumer sends Elisabet a purchase proposal, acknowledges and declares that he has read all the information provided during the procedure and fully accepts the general conditions and undertakes to make the due payment.

The purchase order thus sent will be archived in the database used by Elisabet for the period of time necessary to process the orders and will be retained for the period of time necessary to protect Elisabet's rights in the event of disputes received from the customer-consumer and, in any case, to fulfill legal obligations.

The purchase is considered concluded when the customer-consumer receives authorization to debit the amount from the company issuing the credit card used for payment or from the confirmation email, if they have chosen a different payment method (e.g., COD – bank transfer).

The order sent by the customer-consumer will be binding for Elisabet only if the entire purchase procedure has been completed regularly and correctly, without any errors being highlighted by the site.

Elisabet is not responsible for malfunctions caused by the data transmission network operator.

Elisabet will send the customer-consumer, via email, a confirmation of receipt of the purchase order sent by the customer-consumer, containing the essential characteristics of the products purchased, the date and time of placing the order, Elisabet's address, a detailed indication of the price, the payment method chosen by the customer-consumer, and delivery costs.

The customer-consumer must promptly check the content of the communication and immediately report any errors or omissions to Elisabet.

In any case, the contract, even if finalized, will not produce effects until the amount that the customer-consumer must pay as the price of the purchased product is fully available to Elisabet.

09-FAILURE TO ACCEPT THE PURCHASE ORDER
Failure to accept the order does not entail any liability on the part of Elisabet, for any reason whatsoever. It is understood that, in the event of failure to accept the purchase proposal, Elisabet will refund the customer-consumer any sums already paid by the latter within a maximum of fourteen (14) days from the sending of the purchase proposal.

Refunds will be made using the same payment method used for the purchase.

10- UNAVAILABILITY OF PRODUCTS – IMPOSSIBILITY OF DELIVERY
In the event of subsequent unavailability of the products, total or partial, temporary or permanent, or in the event that Elisabet is unable to deliver the products, Elisabet will promptly notify the customer-consumer, and in any case no later than thirty (30) days, by email, to the email address indicated by the customer-consumer.

In such cases, any excess amounts paid will be credited back as soon as possible and in any case within fourteen (14) days. Refunds will be made using the same payment method used for the purchase.

Once the refund has been made, Elisabet cannot be held responsible for any failure to deliver the products.

Elisabet is not responsible for unforeseeable delays, it being understood that, except in cases of force majeure, the products will be delivered within a maximum period of thirty (30) days starting from the day following the day on which the customer-consumer sent the order to Elisabet.

If the cause of force majeure persists for a period exceeding thirty (30) days, each party will have the right to withdraw from the contract. In such case the customer-consumer will not be entitled to any compensation or reimbursement of any kind, without prejudice to the right to a refund of any amount already paid as the price for the product.

11- SECURE PAYMENTS
Ordering on the site guarantees safety.

During the purchasing process, each page dedicated to managing the credit card transaction is protected by the latest version of the SSL (Secure Socket Layer) protocol.

This means that all financial information – credit card number, expiration date, etc. – is pre-encrypted using a particularly robust and powerful algorithm and only then forwarded over the network.

When you enter your credit card information, your financial information is sent directly to the bank's secure site.

Neither Elisabet nor anyone else will ever have access to the customer's credit card data, thus guaranteeing maximum security.

The customer-consumer's credit card data is not stored.

Purchases can only be made by the cardholder, whose name and address must match the name and address of the person placing the order. Elisabet reserves the right, at its sole discretion, to request additional guarantees from the buyer or to refuse the order.

For all payments made by credit card, the following rules apply: the return credit will always be refunded to the credit card used for the purchase.

12-PAYMENT METHODS
Credit card
Elisabet accepts major credit cards, including Visa and MasterCard.

The transaction is secure and is hosted on the “Shopify” (Shopify Payments) servers: Elisabet does not intercept or store customers' credit card data.

In the event of a return of the goods, the amount will be credited to the card used for payment: the time it takes for the funds to be available on the card depends on your interbank circuit, usually within a few working days.

PayPal
By selecting “Paypal” as your payment method, you will be transferred to the Paypal page, through which:

• If you already have a PayPal account, simply log in with your details and confirm the payment
• If you don't have a PayPal account, you can use the gateway to securely enter your card details and confirm the payment (without having to open a dedicated account).

If the goods are returned, the transaction will be reversed and PayPal will credit the amount, using the payment method originally chosen.

Cash on delivery
Only for shipments to Italy is it possible to pay by cash on delivery (cod).

This payment method may involve an additional fee that will be calculated and expressly indicated during the order completion phase.

For orders placed with cash on delivery, the courier will ask for payment. You must have the exact order amount available in cash upon delivery. The courier does not accept checks or other forms of payment.

In case of returning the goods, you must have a bank account to have the amount credited.

Bank transfer
In some countries, payment by bank transfer is possible only if expressly indicated at checkout.

The bank transfer details will be sent via the order confirmation email (automatically generated) and will also be indicated.

The total order must be paid within three (3) days of the date of purchase, indicating the order number and the name of the person placing the order in the reason for payment.

Orders placed with this payment method will be processed only after the bank transfer has been credited to the indicated account:

Elisabet's bank details
Beneficiary: Elisabet Srl – Viale I Maggio, 35 – 63813 Monte Urano (FM)
Bank: Ancona and Falconara Cooperative Credit Bank – Falconara Marittina (AN)
IBAN: IT86R0808637350000000078257 – SWIFT-BIC: ICRAITRR2E0

Any bank and bank transfer fees will be borne by the customer-consumer.
The goods will be shipped as soon as the amount has been credited to the company's account (the crediting time varies depending on the country or the ordering bank).
In case of return of the goods, the return amount will be refunded by bank transfer to the same bank account with which the payment was made.

13-SHIPPING AND DELIVERY
Shipping is free for orders to Italy that reach the minimum amount indicated on the website or during checkout, unless otherwise indicated.

Shipping costs for orders shipped to European Union countries (excluding Italy) and countries outside the European Union will always be automatically calculated and displayed during the checkout process.

 In EU countries, Elisabet ships using the DDP (Delivery Duty Paid) formula, meaning that in these destinations the goods will arrive directly to the indicated address without having to pay anything beyond the amount paid at the time of ordering.

For all other countries, the DDU* (Delivery Duty Unpaid) formula is used, so the courier may present you with a separate invoice requesting payment of duties and taxes required by local authorities.

If the shipping address is in a country within the European Community, the goods are subject to VAT (22%); if the shipping address is in a country outside the European Community, pursuant to art. 8, paragraph 1, letter a) – 21 – 23, Presidential Decree no. 633/1972, the goods are not subject to VAT.
Any customs duties and taxes will be calculated and applied by the customs authorities.

Shipping orders
Orders placed on https://elisabet.shop/ are shipped: within Italy via DHL, SDA, Poste Italiane, or equivalent courier; within Russia via EMS or equivalent courier; and in other countries via DHL, SDA, or equivalent courier. After shipment, and as soon as the courier makes it available, the customer will be provided with a tracking number to follow their package.

Order fulfillment
Orders are processed after checking product availability and verifying payment. In the event of errors or the impossibility of fulfilling the order, the amount charged may be refunded.

Once your order has been processed, shipments are delivered within 1–2 business days in Italy and within 2–5 business days in other European Union countries, depending on the delivery area. Shipping times for countries outside the European Union cannot be estimated precisely due to possible delays caused by customs procedures.
For security reasons, we do not ship to PO boxes.

Important!
To ensure accurate and safe delivery, the customer/consumer must provide the delivery address as accurately as possible. It is therefore important that the address include useful information, such as the stairs, apartment number, intercom, etc.

 Elisabet will not be responsible for any delays and/or failed deliveries caused by incomplete or inadequately provided addresses at the time of ordering.

In any case, Elisabet will not be responsible for any delivery delays due to the courier. Any delays will not entitle the buyer to any claim for damages of any kind.

14- RIGHT OF WITHDRAWAL OF THE CUSTOMER-CONSUMER
Elisabet aims to ensure maximum peace of mind and convenience during your online purchase; returns for products delivered to Italy are free .

Pursuant to and for the purposes of articles 52 et seq. of the Consumer Code, the customer-consumer is advised of the right granted to him by law to freely exercise, without explanation and without any penalty, the right of withdrawal which Elisabet extends to thirty (30) days from delivery of the product (or of the last of the products in the case of a single order concerning multiple products) to the customer-consumer or to a third party authorised by him.

The consumer customer, i.e., a natural person who purchases goods for purposes not related to their professional activity or who does not provide Elisabet with a VAT number when purchasing, is entitled to the rights set forth in Article 64 of the Consumer Code, within the limits set forth therein. The consumer customer therefore has the right to withdraw from the purchase contract for any reason, without explanation and without penalty, in accordance with the procedures specified below.

The right of withdrawal is exercised by sending a communication within thirty (30) days from the date of receipt of the products via email to customerservice@elisabet.it or through the customer account where the orders are archived.

The customer-consumer may also send the withdrawal notice by registered mail to the address V.le I Maggio, 35, 63813- Monte Urano (FM).

The customer-consumer must include the following information in his/her withdrawal communication: name, surname, and the order number for which he/she intends to exercise the right of withdrawal.

The customer-consumer can use the following form:

Dear Sir,
Elisabet Srl
Viale I° Maggio, 35
63813 – Monte Urano (FM)

Subject: Exercise of the right of withdrawal pursuant to Articles 52 et seq. of the Consumer Code.

I, the undersigned … (*), hereby exercise the right to withdraw from order no. … placed on …

Date and signature

The right of withdrawal may also be exercised for just one of the products ordered. In this case, shipping costs will not be refunded and it must be specified on the form that "the withdrawal is exercised exclusively with reference to the following products..."

Upon receiving this communication, the customer service office will provide instructions for returning the goods. The consumer customer must return the goods within fourteen (14) days from the date on which he or she sent the withdrawal notice to Elisabet. Please note that the consumer customer cannot exercise this right of withdrawal for products made to measure or personalized.

The withdrawal notice must specify the intention to withdraw from the purchase and the product or products for which you intend to exercise this right, indicating the relevant order number.
Elisabet will send its own courier to collect the goods. The customer must keep the package ready as received and hand it over to the courier.

Returned goods are accepted – pursuant to Legislative Decree 206/2005 – only in the following cases:

• the product must be intact and unused;
• the tag accompanying the product and/or the seal must not have been removed;
• Return shipments must be made using the original boxes and cartons in which the goods were received. If the original carton is no longer available or damaged, any other carton in good condition may be used. In any case, the product box must always be placed inside a carton;
• The return of the product purchased online must be carried out exclusively by following this procedure.

In the absence of the above conditions, the product will be returned to the sender, charging the costs.

After verifying the existence of the aforementioned conditions, Elisabet will refund the amount paid using the same payment method used for the purchase.

For orders paid by credit card, the refunded amount will be available to customers in approximately five (5) business days, and will still be visible on the next card statement. These times may vary depending on the banking circuit of the credit card used.
For orders paid with PayPal, the amount will be refunded to the original account.
For orders paid for by cash on delivery to the courier, you will need to provide a bank account to which the refund will be credited.
Elisabet will not be responsible for the refund or compensation of returned products that have been lost, stolen, or damaged.

Exclusion of return/withdrawal for non-consumer consumer customers.
The non-consumer customer is not permitted to withdraw from the contract or in any case to return the goods, without prior written authorization from Elisabet.

15-WARRANTIES
Elisabet sells high-quality products through its website, and all products are covered by the warranty pursuant to Legislative Decree no. 24 of 2002. Damage caused by misuse is not covered, and Elisabet will not be liable for direct or indirect damages resulting from improper use of the products.

All intellectual property rights such as trademarks, service marks, shape marks, images, characters, designs, music, videos, software, codes and format scripts are the exclusive property of Elisabet or the companies that have licensed them to it.

The material contained in this site is protected by copyright.
No page or content of this site may be reproduced, even partially, without prior express written permission.

16-PRODUCT CONFORMITY GUARANTEE
All products classified as "consumer goods," as regulated by Article 128, paragraph 2, of the Consumer Code, sold through the site are covered by the legal guarantee of conformity provided for in Articles 128-135 of the Consumer Code.

The legal guarantee of conformity is reserved for the consumer customer. In this case, the lack of conformity that becomes apparent within twenty-four (24) months from the date of purchase of the product must be reported within two (2) months following the date of discovery of the defect.

Pursuant to Article 130 of the Consumer Code, in the event of a product defect, the consumer customer has the right to have the goods restored to conformity, free of charge. To this end, the consumer customer can normally choose between repairing the product or replacing it. This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively costly.

Furthermore, the consumer customer has the right to an appropriate price reduction or to terminate the contract only if one of the following situations occurs: i) repair or replacement are impossible or excessively expensive; ii) Elisabet has not provided for the repair or replacement within a reasonable time; iii) the replacement or repair has caused significant inconvenience to the consumer customer.

If the consumer customer intends to take advantage of the remedies provided by the legal guarantee accompanying the products, he/she must contact Elisabet at the email address customerservice@elisabet.it .

Elisabet will promptly respond to notification of the alleged lack of conformity and will indicate to the customer-consumer the specific procedure to follow, also taking into account the product category to which the product belongs and/or the reported defect.

For those who have purchased on the website and who do not qualify as "consumers," the guarantees for defects in the item sold, the guarantee for lack of promised and essential qualities, and the other guarantees provided by the Civil Code with their related terms, forfeitures, and limitations (Articles 1490 et seq. of the Civil Code) will apply. Since the sale involves goods to be delivered, it is the customer's responsibility to inspect the goods upon delivery. The 8-day deadline for reporting defects, pursuant to Article 1511 of the Civil Code, begins on the day the goods are received, not upon discovery.

17-MODIFICATION OF THE GENERAL CONDITIONS
Elisabet reserves the right to modify these general conditions of sale at any time without notice and without prejudice to sales made prior to such modifications. Any changes, modifications, deletions, or additions will take effect immediately upon their publication on the site .

Any subsequent access or use of the site by the customer-consumer is to be understood as complete acceptance of the changes that have occurred.
Elisabet may assign to third parties all or part of the rights and obligations arising from this Agreement.

18-SUBSTITUTION CLAUSE AND JURISDICTION
These general conditions are governed by and must be interpreted in accordance with Italian law.

In the event of disputes concerning the interpretation and execution of these general terms and conditions of sale between Elisabet and the consumer customer, such disputes shall be referred to the exclusive jurisdiction of the court of the consumer customer's place of residence or domicile. This rule applies only to the consumer customer.

Any dispute concerning the interpretation and execution of these general conditions of sale between Elisabet and the non-consumer customer will be subject to the exclusive jurisdiction of the Court of Fermo.

19-SUBSTITUTION CLAUSE – PARTIAL INVALIDITY
Should any provision of this agreement be or become wholly or partially void and/or ineffective, it will be considered null and void, or will be modified to the extent that it is consistent with the provisions of the law or in any case in accordance with the will of the Parties, without prejudice to the validity of any other provision of this agreement.

20-CONTACTS
For further information and assistance on the site or on purchasing methods, please contact us at the following email address: customerservice@elisabet.it , or at:

ELISABET Srl
Viale I° Maggio, 35
63813 Monte Urano (FM) – Italy
Tel. +39 0734 840019
certified email: elisabetsrl@legalmail.it