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Shipping Information

Shipping Information

Shipping and delivery

Shipping is free for all orders to Italy, unless otherwise specified during checkout. Shipping costs for orders to European Union countries (excluding Italy) and non-EU countries are always calculated and displayed automatically during the checkout process.

In EU countries, Elisabet ships using the DDP (Delivery Duty Paid) formula: the goods arrive directly to the indicated location at no additional cost to the amount paid at the time of the order.

For all other countries, the DDU* (Delivery Duty Unpaid) formula is used: the courier may require the payment of duties and customs taxes applied by local authorities.

If the shipping address is within the European Union, the goods are subject to VAT (22%). If the address is outside the EU, pursuant to Art. 8, paragraph 1, letter a), 21, and 23, of Presidential Decree no. 633/1972, the goods are not subject to VAT. Any customs duties are calculated by the competent authorities.

Orders placed on elisabet.shop are shipped:

  • in Italy via DHL, SDA, Poste Italiane or equivalent;
  • in Russia via EMS or equivalent;
  • in other countries via DHL, SDA or equivalent.

After shipping, and as soon as the courier makes it available, the tracking number is sent to the Customer to monitor the delivery status.

All orders received before 11:00 a.m. will be processed and handed over to the courier the same day , subject to product availability and payment. If the order cannot be processed, any amount charged will be refunded.

Estimated delivery times are:

  • 1–2 working days in Italy;
  • 2–5 working days to EU countries;
  • cannot be estimated precisely in non-EU countries due to customs procedures.

For security reasons, we do not ship to PO boxes .

Important

To ensure correct and timely delivery, we ask you to provide a complete and precise address , including useful information such as the staircase, internal number, intercom, etc.

We are not responsible for delays or failed deliveries caused by incomplete or incorrect addresses. Furthermore, any delays caused by the courier will not give rise to any claims for compensation .